Hydro One has announced a pandemic relief fund, aimed at helping customers who may be affected by the novel coronavirus.
According to a news release sent out Friday afternoon, the company — which provides power to most rural Ontario homes — said they will be offering financial assistance and payment flexibility to customers experiencing hardship caused by the disease.
“This is a difficult time for everyone and we want our customers to know that we’re here to support them,” said Mark Poweska, president and CEO of Hydro One.
Imran Merali, vice-president of customer service at Hydro One, said that the company will be asking customers who may be struggling to pay their bills to contact them directly, so the hydro company can work out a way to help them.
Merali said whether it is an extension of a payment due date, or setting up an installment payment plan, or perhaps reversing late charges, Hydro One will be prepared to work on a case-by-case basis to help customers in need of relief.
He also added that the company will be extending its winter relief program, which usually halts disconnection for those who cannot afford to pay for their hydro service over the winter months.
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