A transgender shopper has said they feel "scared" to return to Marks and Spencer after staff refused to let them try on clothes.
Myla Corvida has received a letter of apology from M&S in Aberdeen city centre after staff refused to let them try on clothes on December 31.
The 30-year-old was born female but identifies as transgender non-binary and was told the fitting room was "only for men."
Staff approached Myla after they picked out a few shirts and jumpers from the menswear section and went into the changing rooms, which had no attendant.
But after Myla popped out to get a bigger size in one of the jumpers, an attendant approached them on the shop floor to say they had to use the women changing rooms downstairs.
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Myla said they were “utterly shocked” by the female attendant’s response who “apologised and walked off.”
They say the apology from the store is "not enough" and Myla won't be returning to the Aberdeen branch.
Myla said: "I was utterly shocked and the only thing I could think of to say was ‘I’m not female’ to which she looked me up and down, apologised and walked off.
“I felt sick, like I was being accused of some kind of crime just for trying on clothes.
“Afterwards, I went home and cried – I have never been accosted like that in a store before.
“I had to go back in and speak to someone in store because no one took it seriously the first time and I started crying even trying to talk about it again with them.”
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Despite M&S apologising for the situation Myla said they are still upset over the situation and believes they would experience something similar if they returned to the store.
They said: "I don’t think the apology was enough to be honest, it shouldn’t have ever happened to start with and I have lost confidence in Marks and Spencer as a company for standing up for trans folk like myself.
"I still feel scared to shop at Marks and Spencer in case it happens again elsewhere or if I have to deal with that same person again.
"The fact that I saw a female using the space at the same time in full view of the attendant when I left the changing rooms just made it so much more of a personal attack.
"I honestly don’t think I would go back there, I don’t want to have to experience something like that again or see that staff member again."
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An M&S spokesman told Metro: "With our fitting rooms we only offer individual lockable cubicles and this is to ensure every customer feels comfortable and has the privacy they need.
"The fitting rooms are located within our womenswear and menswear departments and therefore are mainly used by customers of that gender, however, as an inclusive retailer and in line with most other retailers, we allow customers the choice of fitting room in respect of how they identify themselves.
"Clearly on this occasion a mistake was made, we have apologised to our customer for this incident, additionally our store manager wrote a personal apology assuring the customer they have spoken to the team."
Daily Star Online has approached Marks and Spencer for comment.
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