Prince William is said to be "genuinely shocked" and deeply saddened by Prince Harry's behaviour towards the Queen in the wake of their Royal Family departure.
The Duke and Duchess of Sussex’s Megxit break was confirmed as permanent by Buckingham Palace on Friday.
A spokesman told The Times the Queen had decided it would not be possible for Prince Harry and his wife, Meghan Markle, to continue with their Royal duties while living a civilian life on California.
As a result, Harry and Meghan will be stripped of their lasting patronages and commitments and will no longer represent the UK in any formal capacity.
Prince Harry and Meghan released a statement following the public announcement and vowed to live a life of service regardless of their official title.
In the statement, a spokesman for the Duke of Sussex said "service is universal," which is believed to have angered Prince William and senior Royal aides.
A source close to the monarch reportedly told The Times the Palace thought the couple’s response was "petulant and insulting" to his grandmother, the Queen.
While a second source said: "You don’t answer the Queen back – it’s just not done."
A third added: "Don’t disrespect your granny, Harry."
The Duke of Cambridge is also said to be "really sad and genuinely shocked" at his brother’s behaviour and his feelings are still very "raw".
Prince William's friend said: "It’s still raw.
"He’s very upset by what has happened, though absolutely intent that he and Harry’s relationship will heal in time."
Prince Harry’s friend, Dean Scott, who met the Duke in the military, said Harry and Meghan’s "service is universal" comment should be "taken in the context" of the couple’s charity efforts.
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Mr Scott said the focus should not be on them "stepping back," but on their love for "philanthropy".
He told BBC Radio 4's Today Programme the Royal split gives the couple "more opportunity" to do good and "the freedom" to help more.
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