UPS confirms 168 people laid off from New Brunswick call centre

UPS has laid off 168 people at its call centre in Moncton, N.B.

The employees were notified on Tuesday and the company said in a statement that the layoffs are part of a “company-wide transformation” that will “improve our responsiveness to customers.”

“These decisions are not made lightly and does not reflect the quality of work being done by employees,” the company said in a statement Wednesday.

“We understand that this is a difficult time for our employees in Moncton.”

UPS said that the laid off employees may be able to find another role in the company if they apply “for open positions that they qualify for.”

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