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Confused users of the Government's new NHS Covid app have reported worrying messages disappearing once they tap on it.
The 'possible exposure' notification is nowhere to be seen after a few seconds, some suggest.
More than ten million people across the UK have downloaded the tracing system since its launch in the summer.
The smart phone app helps identify those who have potentially come into contact with a confirmed case of coronavirus.
But some are reporting receiving a message about "possible COVID-19 exposure" – and are then met with a wall of silence.
There is serious confusion after reports the message suddenly disappears when the user taps to find out what they should do next.
The alert states that it is "verifying exposure info".
The message also says “the app has accessed the date, duration and signal strength of this exposure”.
For some, it then disappears – offering no more information and leaving users confused and concerned.
It then explains ‘your app is active and scanning’.
The Department of Health is working on a solution to stop the notifications, which have been reported across the UK.
The NHS have moved to clarify just what an 'important' message looks like.
Their website explains important messages from the app itself will always be visible from inside the app.
They stress "there is no need to be concerned" if you miss or overlook a notification which disappears.
It reads: "The NHS COVID-19 app uses Apple and Google Exposure Notifications.
"When exposure logging is switched on, Apple or Google may send you notifications. These may be called COVID-19 EXPOSURE LOGGING or COVID-19 Exposure Notifications.
"Sometimes it may seem as though these messages disappear, or you cannot click into them.
"These are default messages from Apple and Google. There is no need to be concerned if you miss or overlook them.
"You're currently not able to turn off these default Apple and Google notifications. Important messages from the NHS COVID-19 app will always be visible to you from inside the app."
It adds you only need to take action if you get a notification directly from the NHS COVID-19 app and messages from the app "will not disappear".
The NHS says people should always follow the advice given within the Covid-19 app.
The guidance says: “The message will read “The app has detected that you have been in contact with someone who has coronavirus. Please stay at home and self-isolate to keep yourself and others safe”.
“When you open the app it will tell you that you need to self-isolate.”
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